Customer Service and Policy Information
W&A is committed to providing a safe and secure shopping environment for our customers. We consider the online security of your payment and personal information to be a top priority. All debit/credit card and PayPal transactions are backed by our Safe Shopping Guarantee which promises that you will never pay for any unauthorized charges made on your account by Weapons and Ammunitions.
We are dedicated to assuring that:
- All payment information, including credit card number, name, address, etc. is encrypted via Secure Socket Layout (SSL). SSL is industry standard technology that ensures that all information sent to us remains private and cannot be read by any third parties during transmission.
- We use industry-leading secure servers that ensure that our ordering process is up-to-date, safe, and capable of protecting your personal information.
Please note that in addition to placing orders online, you can always place orders for any of our items via phone.
For any additional questions or concerns about the safety and security of your personal information, please contact us.
W&A respects consumer privacy and works to safeguard your personal information, while complying with all International and United States Federal and State laws and regulations. We are dedicated to providing you with the superior customer experience that you know and expect from Weapons and Ammunitions. We view your privacy as an important component of your customer experience and ensure that your personal information is handled in a safe and responsible manner.
We’re very excited to offer ammunition to our customers, and we hope that you share that excitement with us. We want your shopping experience with us to be the best it can be, so while you’re adding ammo to your cart and planning your next trip to the range, please keep in mind that you must comply with all relevant terms of our Ammunition Policy and applicable United States federal, state, and/or local laws and regulations.
Unfortunately, we aren’t able to support sales of ammunition to several locations right now, including the states of Alaska, California, and U.S. Territories. We know that’s disappointing. We are working hard to do what we need to do to serve you in the future.
If you have any questions or concerns regarding this policy, please feel free to contact us.
We want your shopping experience with us to be both safe and convenient. We offer a wide variety of payment options so that you can choose the one that best fits your needs. W&A accepts most major zelle, Apple Pay, PayPal, PayPal Credit, Cashapp, money gram, wire transfers, western union and gift certificates.
We want your experience with us to be easy and hassle-free. If, for any reason, you are not completely satisfied with a purchase, you may return most items within 30 days of receipt for an exchange or full refund. For your convenience, Weapons and Ammunitions offers a FREE pre-paid shipping label for qualifying domestic returns.
Most in-stock orders ship within 1-2 days from a Pennsylvanian-based distribution center. Orders that require shipment from our vendors or are for custom-built products (e.g. prescription eyewear or custom riflescopes) may take slightly longer to fulfill.
For faster delivery, please choose any of the express shipping options when ordering. If an item is not available immediately, you will be notified with an estimated time of arrival for the item. Once contacted, you may allow the order to continue or make any adjustments, including cancellation, if desired. If an order cannot ship in its entirety, W&A reserves the right to hold the order until all items are in stock or to send items as they become available.
W&A partners with only the most reliable carriers and apologizes for any delays caused by lost or damaged packages. We will work hard to resolve all shipping errors with our carriers and will strive to settle all claims within two weeks from initiation.
If you don’t want to wait until the damage or loss investigation is completed and you would like us to send a replacement item right away, please contact us. We will ship the item right out to you (given it is in stock). We will have to charge your credit card for the replacement and will refund the money for your original order once the carrier confirms the shipping damage or loss and pays us the insurance settlement.
Contact us immediately if the tracking number has no scans for over 48 hours. In addition, contact us to initiate a claim if tracking shows a package as delivered that is not in your possession. Each carrier has a unique process of claim handling and a set of timeframes that it follows. We will communicate all details to you via phone or email. Carriers also may conduct detailed investigations in cases of possible mail tampering and postal fraud. Full cooperation is imperative in order to quickly and effectively resolve such issues.
Upon a favorable claim resolution, W&A may initiate a replacement order; an email will be sent to your account with the new tracking number once the product has left our warehouse. If an in-stock replacement item is requested prior to a claim resolution, your credit card will be billed and a refund is instituted once the lost claim is approved by the carrier.
Contact us immediately if the original shipment arrives prior to the resolution of the claim. If the original package arrives, at a future date after the delivery of the replacement, contact us immediately for a pickup at our expense. Keeping this delivery will result in the customer being billed for both the original shipment and the replacement order.
Please contact us if you have any questions.
Upon receipt, please inspect the order for any evidence of damage and do not sign for a package without fully inspecting the contents. If there is visible damage to the box, the merchandise, or items are missing, kindly refuse the package.
Contact us immediately to initiate a claim if a package arrives damaged. Please provide the order number of the affected item(s), the nature of the damage (e.g. shattered, cracked, dented, item missing), and specific information about the condition of the box (e.g. re-taped, poked, contains a hole). If a package was partially accepted, please denote which item(s) were refused. Reseal the shipment and hold on to the original packaging materials for a possible inspection by the carrier. It is vital you hold onto the package for up to 30 days. Please do not send the damaged package back to Weapons and Ammunitions as this will result in a denied claim and you will be responsible for all associated costs. If no inspection occurs, you can discard the shipment after the 30 days expire.
Each carrier has a unique process of claim handling and a set of timeframes that it follows. We will communicate all details to you via phone or email.
Upon a favorable claim resolution, W&A may initiate a replacement order; an email will be sent to your account with the new tracking number once the product has left our warehouse. If an in-stock replacement item is requested prior to a claim resolution, your credit card will be billed and a refund will be instituted once the damage claim is approved by the carrier.
Please contact us if you have any questions.